SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Lazaro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of golazaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (28)
5 Stars (17) |
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4 Stars (4) |
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3 Stars (2) |
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2 Stars (1) |
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1 Star (4) |
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I buy such second, but the first was white and the other store. These same quality and size correspond to the table. Delivery on time 1 month and 6 days. Wear them comfortably if the correct size and they are strong, will not break out anywhere.
Satisfied, the insole is not really glued, but it's not scary, the quality is good, thank you❤& Middot;
Keds are beautiful, the quality is like good. The sole is not foam, rubber! Slightly heavy. Size took 7, I have 37 size but often moisture in 36 растоптанный. My foot length is 23,5 cm. Sneakers for me back to back! On the street did not go yet, went around the apartment, strongly rustling.
Not the right size received from 39 from China while I ordered from 37 France
Size approx. Sneakers as per zdjeciu
Attention to the table of sizes I ordered size eu 39 and received 41
Very happy with the product
Beautiful white, soft material, pleasant to the foot.
Top delivery, the product is in accordance with the description, I'm sorry, I ordered the size (40) corresponds to the foot measure 25. My you sent me the size (42). Why did you do that, that's not normal, this shoe was for my daughter's gift, every time I ordered shoes, at home. Don't send me the right size I asked for. Why you were doing this. I'm sorry??!!!.
A wrong number
Large at 37
Slightly too big
Cool sneakers! On a wide leg, at 39 the size is larger. Really liked, stylish. Thank you store.
I haven't received the shipment.
Size should be taken 1 less
Without very pretty! Same as the picture! I ordered 9,5 and I got a little big! I must have ordered 9!
cute shoes
Sneakers came, the goods are super, but you need to take 2-3 sizes larger
The goods came not the exact size wear 39 went 42
They're nice, they look comfortable and the Spanish number is accurate.
This time they fit me perfectly! I wear eu 39/40 -footh length is 26 cm -got “10” size marked on shoe as 42 Shoes are as described! Super fast delivery 7-8 days uk
Good, but small size for 2 sizes
Beautiful Shoes
Too small unfortunately :(
They're fine, maybe a little toe width but fine
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Nice design. Good fit. Looks cute and pretty.
Thank you for the delivered goods! I really liked it and the size approached according to the size table!