We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (19) |
70.4%
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4 Stars (5) |
18.5%
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3 Stars (0) |
0%
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2 Stars (2) |
7.4%
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1 Star (1) |
3.7%
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No I just received this item. Please cancel my dispute. The shoes are very nice. The only reason I disputed it as the store to complete this order a few weeks ago. Please do not rush to do this as due to the Christmas rush, the mail is delayed. Anyway I am happy to have this pair of shoes
Beautiful!!
Shipping is long. It is not clear why to specify the delivery time, if they are not observed. I ordered from another store-the quality was better, there was a supinator and the outer seam is beautiful. But these sneakers are light and soft
Good item a bit shapeless but sizing is correct etc
After Black, immediately ordered white. The product corresponds to fully write. Thanks again. Seller recommend!
Happy to receive my shoe on time.. good quality.. will recommend to others
Good quality for the price, but the size is a little bite larger than it is should be.
super
I did not receive n also no refund
Purchase satisfied Thank You.
The goods came to Ukraine within 15 days. Light, comfortable, thanks for the gift-bracelet. Seller recommend.
It is a pity I ordered 44 times measures on 42 but did not fit unfortunately ..
Thank you
They look very good. Size smaller. ordered 39, but it is about 38 size
Very comfortable moccasins. Came up perfectly! Thank you store!
Normal leather Shakra for such price soft neat leather sole Super sold milkman sent fast
Comfortable, soft, leather and really on a wide leg :) Delivery-3 weeks took
Comfortable, soft, leather and really on a wide leg :) Delivery-3 weeks took.
Super
Soft, comfortable shoes. Came by mail in the stated time. The size approached. Good buy.
They look the same as the picture are very comfortable good quality and price is recommended
Very soft, light and comfortable. I think to order another 1 pair, for the summer, White. Seller recommend
The shoes are good only very wide, on a narrow leg will not work.
All Wrong
Good evening, order received everything perfect. thank you
Thank you all great
Size runs small and need one size up