SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Lazaro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of golazaro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (30)
5 Stars (13) |
|
4 Stars (5) |
|
3 Stars (5) |
|
2 Stars (2) |
|
1 Star (5) |
|
Very disappointed The fabric is thin, fragile, I could have the same thing for cheaper
Loved the cardigan! It is exactly like in the picture.
I ordered size XL but it looks a little small otherwise the rest cava
Very long, but also get very thin. Good for spring/summer.
Very light ideal for fresh morning
Falls narrow from
A good cardigan is thin. Without jambs almost. There is a smell
It had a small hole in the front, but for this price a pair of stitches and perfect, very nice to the touch and good fall, good shopping.
It is not come
Very thin and slim. For this price is ok
Exactly as described. It is thin & it is long sleeved. I like it. Great price too. I got 2.
Long T-shirt with buttons. In my size 44-46 ordered M, in principle just, but better would be L. And so cute thing.
Regular product and very bad service 2 and a half months delivery, super delayed disrespect to the client
They sent Me a different color than I asked for. It was yellow and came Blue.
Petit
Incredibly small.
Sweater is super skinny, and awkwardly long. Material is very thin. It is too skinny for my 10 yr old, not an adult size for sure.
Very small
As expected, It's nice. Thanks!
It's for a thin person
Its really long, like a dress. Its thin too so best use for Summer or warmer times instead of winter
Exelent DeMoro 17 days arrive very soft fabric
Order large sizes. I'm m and it suits me the XL
Product qualitatively Slaby. Same polyester. This is not a cardigan. This jakas narzutka with thick lajkry. Size suits europejskiemu XS. Do not recommend
As in the photo, nice fabric. Thank you!
runs small
A+++ good store and item was fast recived
It’s a really nice product. Just never knew it had buttons but I still like it.
I constantly order and wear these cardigans as home clothes! I recommend!
The color received Blue! I ordered another! I do not have special claims! a little bit too small!